37 lines
1.5 KiB
Markdown
37 lines
1.5 KiB
Markdown
---
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name: Support needed for model use
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about: Ask for help with using CTSM
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---
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### NOTE: Be sure to read the relevant documentation and user forums
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We have limited staff and ability to provide support. Here are some resources that might provide help:
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- User's Guide: https://escomp.github.io/ctsm-docs/doc/build/html/users_guide/index.html
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- CLM Forum: https://bb.cgd.ucar.edu/forums/land-modeling-clm
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- README files amongst the source code
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- GitHub CTSM issues: https://github.com/escomp/ctsm/issues/
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- Also make sure this issue is unique to CTSM and not really an issue with CESM or CIME
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### Details of support request
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[Fill in details here.]
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### Important details of your setup / configuration so we can better assist you
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**CTSM version you are using:** [output of `git describe`]
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**Have you made any modifications to code, xml files, etc.?** [Yes / No]
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[If Yes: Please point us to your modifications. However: In general we can NOT support problems with modified code. Try to show the problem without modifications.]
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**If you are having problems with a specific case: Is your case on a machine accessible to most CTSM developers (e.g., an NCAR machine)?** [Yes / No]
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If Yes:
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- Location of case directory: [Fill this in]
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- Location of run directory: [Fill this in]
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[If No: Please make sure you have included all important input and output needed to understand your issue, either by pasting it into the issue text, or by attaching relevant files. However: We are less likely to be able to reproduce your problem if the issue is NOT on an NCAR machine.]
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